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Campbell & Kennedy walk away with SELECT's award for customer service

A family firm which grew into a nationwide enterprise has been awarded the Best Delivery of Customer Service award at a prestigious ceremony hosted by SELECT, the campaigning trade body for the electrotechnical industry in Scotland.


Campbell & Kennedy, whose Scottish base is in Clydebank but has offices throughout the UK, won the accolade, sponsored by Blue Sky pensions.


Newell McGuiness, SELECT Managing Director, said: "This award recognises the very best of customer service practice, that ability to go the extra mile when it comes to making sure customers are of paramount importance to the success of a business.


"After all, it’s by delivering exceptional customer service that member companies can ensure they stand out among the crowd and, importantly, secure that vital repeat business.


"Campbell & Kennedy has grown by putting the customer first and making sure that its interests are aligned with the interests of its clients."


The award was presented by Paul Bannister of Blue Sky Pensions at a glittering gathering at the Radisson Blu in the centre of Glasgow on Friday night (October 10) hosted by writer and broadcaster Keith Aitken.


It was attended by a wide range of companies, from major electrical enterprises to local firms, illustrating the diversity and strength of Scotland's electrical sector.


E&S Electrical Ltd of Cumbernauld and RAS Crockett and Partners Ltd of Dundee were also nominated for the Best Delivery of Customer Service award.


Campbell & Kennedy was established in 1953 by Tom Kennedy and Robert Campbell, undertaking domestic TV and radio installations in and around the Glasgow area.


Current managing director Gerry Kennedy was appointed in 1996 and has since implemented key strategic decisions that have resulted in the business expanding in both capacity and capability.


The company, which is pushing towards £12 million turnover this year, has four divisions, including electrical contracting, fire safety and green energy installation services, plus digital TV.


Alan Wilson, head of membership and communications at SELECT, said: "This award goes to a member company which really has thought about its customers in its approach to doing business.


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